They won't even care if you make a phishing form. ![]() JotForm Support won't give 2 cents about your data safety. The process is just taking much longer than we anticipated as our forms are very complex, also making it not worth rebuilding them on an intermediate platform to bridge the gap. Note: We are building a website with all of our forms built in house. If you take payments, don't subject your customers to this inept service. I assume they meant "can't" but since they dont seem to speak English particularly well, I can forgive that.īottom line, if you want a simple "Contact Us" form, great. There is no phone number to call, nor will they call you, they just say "Unfortunately, we do not currently have phone support available as the nature of the support we provide here sometimes requires testing to find the problems and their solutions which can be solved over the phone" The ticket i originally submitted was in January of 2021, 14 months ago, and I have posted in it 9 times since. You can submit a ticket, to which they invariably reply that they will send the issue to their dev team and reply in the ticket thread when it is resolved. Granted, this example is one of the worst. ![]() That is for ONE time this happened, and it happens a few times per day. Luckily we caught the issue on our end immediately, and refunded the charges, however, we still were charged the credit card processing fees of over $65. Now we are getting the same submission up to 7 times, and the only reason it wasnt 8 is the payment failed on the eighth attempt charging a customer a total of $2254 on a charge of $322. The problem has gotten progressively worse over time. This has been happening for well over a year, the company has known about the issue for at least 14 months, and has literally done nothing about it. The form will semi consistently submit multiple iterations of the same submission, charging the customer multiple times on a single authorization. We would be glad to assist you.ĭO NOT use this form builder if you take payments from within your forms. Should you have any other questions, feel free to contact us via our support contact form at. Our team has already applied a fix that corrects the price information on the billing page for grandfathered accounts. This is the reason why you are seeing the full price on renewal. ![]() This means that your plan will auto-renew at the full price. Please note that the 50-percent discount you availed during the sale is a one-time offer. To further clarify, the amount displayed on the billing page before it was corrected was the discounted price, which is supposed to be the full price. ![]() We reviewed your case and there seems to be some confusion due to the misinformation shown on the billing page for grandfathered accounts, and we are truly sorry about that. It is true that subscriptions will be grandfathered for as long as you stay on the same plan. We sincerely apologize for the inconvenience you've experienced. Appearing to be completely unprofessional, we probably lost thousands in potential sponsorships. The login was blocked.Īdding to the false claim of having 40 million users while having such basic issues, this platform is one I will avoid at all cost. After taking time to change our password and complete the contact form, you can only contact them if logged in. If we exceeded our free usage, which is not likely, at least a pop up could give us an opportunity to upgrade. We have never knowingly violated any terms of use on any site and even if done inadvertently, at least a warning or notice before or after the fact would be the professional response. To my disbelief, Jot Form not only disabled our non-profit form but suspended our account - all without notice or explanation. What was worse, after spending an hour sending out our Jot Form sponsorship form to old and potentially new sponsors, I received an email from a potential sponsor saying that the Jot Form link didn't work. The Google doc form that Jot Form eventually produced could have been produced through Google docs tools or templates.
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